What are my shipping options?
We offer USPS First Class shipping for orders that weigh less than 16 ounces. Priority Mail Service is also available and required for all orders weighing 16 ounces or more. Orders over $95 and over receive free shipping, automatically applied when your cart reaches $95. No discount codes are required.
How quickly are orders fulfilled?
Orders placed Monday thru Friday are packed and shipped within 1 business day. Orders placed on Friday after 10am or on Saturday or Sunday are packed and shipped on the following Monday. If we are receiving a high volume of orders due to special promotions, your order may take us a little longer to fulfill. If you have not received your Shipping Confirmation email and are concerned about your order, please email us at email@example.com or give us a call at 916-307-6138 and we will let you know its status.
Can I track my order?
You will receive a Shipping Confirmation email at the time your shipping label is created. Your Shipping Confirmation email contains tracking information which will be updated as your package moves through the delivery process.
How long will it take to receive my package?
The United States Postal service indicates that First Class will be delivered in 1 to 5 business days and is not guaranteed. With Priority Mail services your package will be delivered in 1, 2, or 3 business days and is based on the origin, destination, and drop-off time and is not guaranteed. You may experience transit delays due to current circumstances in the postal system. We are doing our best to get your order to you as quickly as possible, but delivery could take up to 14 business days. Your order might see various stops along the route—rest assured that your package is making its way to you. We appreciate your patience and truly value your business. Please email us at firstname.lastname@example.org if you have any further questions or concerns. We are always here to help.
Do you ship internationally?
Please contact at email@example.com for details.
When can I pick up my curbside pickup order?
When you place your order and select curbside pickup at checkout, you will be able to select your designated pickup date and time. When your order is ready for pickup, you will receive a confirmation email with your date, time, and detailed instructions.
Where do I park to pick up my curbside pickup order?
There are three designated parking spots on the northwest corner of 20th and K Street next to LowBrau. If these spots are taken, please find the nearest location to park. After you park, call the Team Store at 916-307-6138, let us know where you are parked, and we will deliver your order directly to you.
Can I pickup my order on the same day that I place my order online?
We don’t currently offer same day pick up, but if you are in a pinch, give us a call and we will make every effort to have your order ready when you need it.
DISCOUNTS & PAYMENTS
Can I use multiple discount codes?
Currently we only allow one discount code per order.
When will my card be charged?
Your card will be charged when you place your order.
Is it safe to use my credit card on your website?
We are Payment Card Industry Data Security Standard (PCI DSS) compliant - the security standard for organizations that handle credit and debit card information. We are committed to providing you with a safe shopping environment.
Which forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover, Apple Pay, and Google Pay.
Do you offer a digital gift card?
We have Digital Gift Cards available for sale through our online store. After receiving your Digital Gift Card via email, you may either forward the email or print it for your gift recipient.
Can I order a physical gift card online?
We now offer Physical Gift Cards for purchase online. Delivered via USPS, the Physical Gift Card arrives in a sleeve and organza cinch bag ready for gifting.
Can I send a gift directly to the recipient?
We now offer Complimentary Gift Wrap with your order. All items in the same order will be packaged together with our custom gift options. If you would like items in your order to be mailed to different recipients, they must be ordered separately.
I forgot to add my discount code at checkout, what do I do?
Not a problem. Reach out to firstname.lastname@example.org or give us a call at 916-307-6138 and let us know the code you meant to use, and we will retroactively apply it to your order. There is no need to cancel your order.
Can I make adjustments to my order after it has been placed?
We cannot guarantee that your changes will be applied before your order is shipped, but if you email email@example.com or give us a call at 916-307-6138, we will do our best to accommodate any changes you may need with regards to sizing, color, or style, as well as shipping address changes and cancellations of orders.
How can I provide feedback?
We would love to hear from you! Please reach out to us at firstname.lastname@example.org.