Returns and Exchanges
What is your return and exchange policy?
We want you to love your Sacramento Republic FC gear. If you are not completely satisfied with your purchase for any reason, you may return or exchange your item within 60 days from the date of purchase. Return the merchandise in unworn, unused, and undamaged condition, and provide us with a valid proof or purchase, such as a receipt, and we will refund the full purchase amount to the same form of payment as your purchase was made. Shipping costs are not eligible for a refund.
I received my item as a gift, can I return it?
In the case of a gift, all of the same return and exchanges polices apply, however, your refund will be in the form of a merchandise credit.
I bought my item over 2 months ago, what are my return options?
After 60 days from the date of purchase, your item may be returned for a merchandise credit only.
What if I don't have my receipt?
If we cannot locate your order using your name, credit card number, or other order information, and If your item is in unworn, unused, and undamaged condition and all pricing labels are intact, your items may be returned for a merchandise credit reflective of the current selling price of the item.
Is there anything that I can't return?
The following items may not be returned or exchanged and are considered FINAL SALE:
- Customized jerseys
- Gift Cards
- Items labeled as FINAL SALE with a price ending in $0.97
- Mystery Box Contents
I received the wrong item or it was damaged in shipment, what do I do?
In the case of incorrect items shipped, items damaged during shipment, or defective items, please contact us at firstname.lastname@example.org or call us at 916-306-7138.
I bought my item online, how can I return it by mail?
We offer free returns for all online purchases. To return merchandise purchased online, contact us at email@example.com or call us at 916-306-7138 to have a prepaid return label emailed to you. Affix the prepaid label to the outside of your package and leave the package with the United States Postal Service. Please indicate on your packing slip the reason for the return and enclose the packing slip in the package. Shipping charges are prepaid, and no additional postage is required. You will receive an email confirmation once your return has been processed.
I bought my item in the Team Store, how do I return it by mail?
You may return your item by first-class mail to the address below, at your own expense. Please include the order number, your name and contact information. We will process your return and issue a refund upon receipt of your package. Shipping charges are not eligible for a refund. Please use a trackable and insured shipping method. SRFC is not responsible for lost or damaged returns.
Sacramento Republic FC Team Store
1050 20th Street, Suite 200
Sacramento, CA 95811
Can I exchange my item via mail?
We cannot offer exchanges by mail. A quicker way to exchange an item is to place a new order and return the original item.
Can I return my online purchase in the Team Store?
Yes, please bring your packing slip with you or have your order number or email address at the ready.
Can I return or exchange an item using curbside services?
Returns and exchanges can be handled through our convenient curbside option. Please contact firstname.lastname@example.org or call us at 916-306-7138 to arrange your return or exchange.